Delete account and data

Delete in the app

1. Open Yupee and sign in to your account.
2. Tap the menu icon at the top of the screen, then “View profile”.
3. In the profile list, tap “Delete account and data”.
4. To keep a copy, tap “Access and portability” and export your data before continuing.
5. Type your account email and check “I understand this action is permanent”.
6. Tap “Delete account and data” to confirm.

What is deleted

Deletion is permanent. Your account, sessions and personal data will be removed. Children under your sole responsibility and their records will also be deleted. If another guardian remains linked, the child's records stay with that family and your access is removed. Data cleanup runs in batches after confirmation.

What is kept and for how long

Privacy policy · Retention and data subject rights

While the account is active, we keep data necessary for requested functions. Deletion starts cleanup of data and files under your sole responsibility; records belonging to another family may remain. A routine removes orphaned records, unlinked files after a safety period, expired doctor access and expired temporary credentials. The latest receipt for each active consent remains while the account exists. Minimal audit records, revoked or superseded consent history and evidence from deleted accounts are kept for up to five years, subject to legal review, for accountability and legal claims; they do not include health content. Visit Profile > Privacy and data for confirmation and access, JSON/PDF, correction, deletion and withdrawal. For anonymization, restriction, objection, review, sharing details or questions about a refusal, contact the data protection contact. You can petition ANPD.

Request by email

If you can't use the app, send your deletion request to the privacy contact.

privacidade@yupee.app is the provisional data protection contact, pending operational validation and legal review. Identify your account and request; do not send medical reports or health documents in your first email.